L2 Application Support Engineer

We are looking for a skilled and motivated L2 Application Support Engineer to join our team in Singapore. The ideal candidate will possess strong problem-solving abilities and a solid understanding of application support processes, ensuring seamless operations and high user satisfaction.

Singapore, Singapore – Work Mode: Work From Office – Role: Helpdesk L2 Application Support Engineer

• Provide second-line (L2) support for production and staging systems, handling escalations from L1 support.
• Investigate application errors, system alerts, performance degradation, and integration issues.
• Restore services within agreed SLA/OLA timelines and ensure proper incident closure.

• Perform in-depth troubleshooting using logs, metrics, and monitoring tools.
• Conduct root cause analysis (RCA) ...