L1 Support Engineer – Network & Infrastructure

We are seeking an experienced L1 Support Engineer to provide first-line technical support for enterprise network and infrastructure environments. The successful candidate will be responsible for monitoring IT systems, responding to incidents, performing initial troubleshooting, and ensuring timely escalation of complex issues while maintaining agreed service levels.

Relocation Required: This position is based in Sharjah, UAE. We welcome applications from candidates currently residing outside the UAE; however, only applicants who are genuinely willing to relocate to Sharjah will be considered. Please apply only if you are open to relocation.

Key Responsibilities

• Provide first-line technical support for network, server, and infrastructure incidents.
• Monitor infrastructure health using enterprise monitoring tools.
• Log, categorize, prioritize, and resolve incidents through the ITSM system.
• Perform initial t...