L1 & L2 Support Engineer (Microsoft 365 )

About the Role

KNOATIV is hiring a Support Engineer to join our office-based IT support team. This is a combined L1 and L2 role: you will be the first point of contact for users and also handle deeper technical escalations. You will manage and support Microsoft 365 environments both for KNOATIV and for our clients, resolving incidents and service requests within agreed service levels (SLAs).

We will hire at the level that matches your experience. L1 candidates focus on first-line triage and resolution; L2 candidates own complex escalations, deeper troubleshooting, and mentoring of L1 staff. Strong English communication and a customer-first attitude are essential, since you will work directly with internal staff and client end-users.

Key Responsibilities — Both Levels

• Provide responsive, professional technical support to internal users and client end-users via phone, email, ticketing system, and remote tools.