L1 Desktop Support Engineer EG

WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN EGYPT!Work Location: Plot 45, Northern 90 Road, City Center, Fifth Settlement, New CairoExcis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Key Responsibilities:

a)Provide first/second level contact and problem resolution for customer issues.

b)Work with Third Party Vendors to remediate complex AV issues as needed.

c)Provide timely communication on issue status and resolution.