KYC Refresh Analyst

About the role

We’re looking for a KYC Refresh Analyst to join our Financial Crime Operations team - someone who enjoys customer interaction, thrives in a fast-paced environment and wants to play a key role in keeping our customer information accurate, up to date and compliant.

This role sits at the heart of our Customer Due Diligence (CDD) work, supporting how we meet our AML/CTF obligations while delivering a positive customer experience at the same time. It’s a customer-facing role, so you’ll spend a good part of your day connecting with customers, both inbound and outbound to validate and update KYC information and ensure everything in our systems reflects what we need it to.

Alongside your customer interactions, you’ll be responsible for managing your own caseload, keeping things moving, hitting your targets and raising any risks or roadblocks along the way. You’ll be working closely with your team and leaders to make sure we’re delivering consistently ...