Korean IT Service Desk

Location: Quezon City

Work setup: Full onsite | Shifting schedule



Compensation and benefits

• ₱90,000 to ₱110,000 (basic salary + language premium) based on qualifications and relevant experience

• ₱2,400 non-taxable allowance

• 20% night differential

• HMO coverage from Day 1, plus one free dependent



Role overview

Provide frontline IT support to global users in Korean and English. You will handle end-user concerns through phone, email, and chat while ensuring timely, high-quality resolution in line with service-level requirements.



Key responsibilities

• Act as the first point of contact for technical support requests.

• Troubleshoot hardware, software, operating system, basic network, and remote-access issues.

• Provide remote desktop support and document incidents through ITSM tools.

• Track tickets, follow troubleshooting procedures, and escalate complex issues ...