Knowledge Management Lead- Training (Service Desk)

Job description:

Knowledge Management Lead – Training

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team
• HMO Benefit, Leave Credits

Responsibilities

• Develop and maintain a Knowledge Management (KM) strategy aligned with ITIL and organizational goals
• Define standards, templates, and guidelines for knowledge articles
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