Knowledge Management Lead

Job Expectations:

• Position Type: Experienced - Lead/Manager
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - IT Park, Cebu City
• Work Schedule: Weekdays; Night Shift
• Industry: IT Consulting & Services (BPO)

About the Job:

We are looking for a Knowledge Manager - Training to join our client's team and lead knowledge management initiatives within a healthcare service desk environment. In this role, you will be responsible for developing and maintaining knowledge management processes, ensuring the accuracy and accessibility of knowledge resources, and supporting training and onboarding activities. You will work closely with service desk teams, subject matter experts, and stakeholders to improve knowledge sharing, operational efficiency, and service quality.

Key Responsibilities:

• Develop and maintain a Knowl...