Job Description
At a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management Process
The overall role includes:
Continually improving the Knowledge Management processes.Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance and accuracy.Promoting the effective use of documentation and the Knowledge Base within the business.Main Responsibilities
Day-to-Day Operation:
The Knowledge Analyst will
Manage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areasEnsure all new Knowledge Articles are reviewed for relevance and accuracy prior to publication.Ensure any outdated articles are archived accor...