KitchenAid Field Service Manager Role

Lead the Authorized Service Network for KitchenAid Small Appliances as a Field Service Manager in Mississauga. Ensure exceptional service quality and operational performance for customer repairs.
As an integral part of the KitchenAid Small Appliance Team, this role requires overseeing service provider onboarding and day-to-day operations. You will analyze performance data to implement improvements and enhance customer experience. Strong collaboration is essential, as you will communicate with various stakeholders, including service partners and internal teams.
Key Responsibilities:
• Lead analysis of service performance data and trends
• Collaborate with factory and quality teams on defect reporting
• Oversee preparation of data packages for audits
• Manage recruitment and onboarding of service centers
• Support implementation of return-processing workflows
Requirements:
• Post-secondary degree or diploma required
• 4-6 years in field service management or...