Vacancy Description
The Person:
- Matric.
- Must be fluent in Mandarin (non-negotiable) .
- Tertiary qualification a strong advantage.
- Minimum 3 to 5 years customer service or administrative support experience.
- Logistics or warehousing background preferred.
- Must be able to start immediately.
- Familiarity with warehousing, freight or logistics operations, an added advantage.
- Excellent Excel skills.
- Customer Service & Query Handling:
- Answer inbound phone calls and walk-in queries from existing customers.
- Handle routine questions on pricing, service availability, delivery status, and account queries.
- Log customer interactions in the system and escalate complex issues to the BDM.
- Quote Preparation Support:
- Assist the BDM with preparing customer quotes.
- Track active quotes and follow up with custo...
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