Key Account Support Executive, Air Freight

Job Overview

We are seeking a proactive and customer-focused Operations Executive to manage end-to-end Import and Export operations, ensuring shipments are executed accurately, efficiently, and in compliance with customer SOPs and company standards. This role serves as the key liaison between customers and internal teams, driving operational excellence, resolving service issues, monitoring performance through KPI reporting, and supporting continuous process improvements.

5.5 days week
Location: Alps Ave

Temp: 6 months contract

Key Responsibilities

Operations & Shipment Management

• Manage and coordinate the complete import and export shipment lifecycle for assigned customer accounts.
• Ensure all shipment activities are executed accurately, on time, and in accordance with customer SOPs and operational requirements.
• Implement and onboard new customer processes and operational workflows.
• ...