Kelsey's Loft Server

GENERAL SUMMARY
The Kelsey’s Loft Servers are Pechanga’s ambassadors of guest service. They customize service for each guest to create a memorable experience. Servers’ contribution to the organization is the moment-to-moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort and Casino. They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the Kelsey’s Loft. The Servers will have all the proper knowledge of departmental SOP’s, policies and expectations. Kelsey’s Loft Servers will contribute to the success of the operation.


FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).


KEY RESPONSIBILITIES AS ...