Junior Team Lead - Customer Experience

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 3+ million users have left behind their worst banking frustrations: no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work; it feels fun!

Why is this role important?

A Junior Team Lead - Customer Experience at SadaPay is responsible for ensuring our team of Experience Associates remains motivated to address queries received through various channels. They are responsible for representing the Experience department to key stakeholders across the compa...