Junior Support Analyst

Junior Support Analyst

Location: Hybrid – Aylesbury, Cambridge, Edinburgh or Belfast based.

Salary: Competitive salary starting from £28,000 per annum plus a generous bonus scheme (circa 20%).

Responsibilities

You will work as part of a highly collaborative team to help customers resolve issues quickly and ensure the right support is delivered. Your day‑to‑day duties will include:

• Diagnosing, analysing, and reproducing customer issues to understand root causes.
• Working closely with more experienced Support Analysts and subject matter experts to reach a resolution.
• Managing a varied caseload and proactively communicating with customers and stakeholders throughout the support case lifecycle.
• Delivering excellent customer service and engagement within the Initial Response Team (Tier 1), setting clear expectations and escalating issues when necessary.
• Building strong working relationships with c...