Junior Service Desk Technician

Junior Service Desk Technician Location: Dublin / Hybrid Team: Service Desk Reporting to: Service Desk Manager About the Role We are seeking a Junior Service Desk Technician to join our Service Desk team and provide reliable, professional, and security-conscious first-line IT support to clinicians, practice staff, and corporate users. This is an entry-level role designed for someone who wants to build a strong foundation in IT support, learning the right way to troubleshoot, communicate, and escalate issues in a regulated healthcare environment. You will be a front-line point of contact for IT incidents and service requests, working closely with senior Service Desk colleagues while developing your technical confidence, documentation skills, and understanding of secure IT operations. Key Responsibilities Log, categorise, prioritise, and manage incidents and service requests accurately within agreed SLAs Provide first-line support for common end-user issues (devices, access, and basic ap...