Junior Service Desk Specialist

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

This role will be part of a global team; please submit your CV in English.

We are looking for a Service Desk Specialist to join our team!

Your responsibilities

• Provide 1st level technical support to internal and external customers, ensuring timely resolution of incidents.
• Manage and coordinate incidents through ITSM tools, including proper documentation and tracking.
• Troubleshoot and resolve technical issues, escalating complex cases to specialized teams when needed.
• Moni...