Junior Quality Assurance Analyst – AML/KYC Operations

The QC Analyst is responsible for Providing quality checking to all the telephony logging analysts and data input/KYC analysts to ascertain whether the process and policy has correctly been applied throughout the process.

• Undertake quality control of telephony logging analysts and data input/KYC analysts throughout the whole process and monitoring calls. Feedback QC results to all teams.
• Monitoring quality control and quality assurance results on a regular basis.
• Identify individuals falling below the required benchmarks.
• Conducting Root Cause Analysis and effectively communicate the outcomes and monitor future improvements and performance.
• Conducting ad hoc and pre planned coaching support to embed development.
• Assisting team leaders in the construction and execution of quality related informal and formal development plans.
• Maintaining awareness of the regulatory landscape and use this awareness to flag issues of...