Junior IPC Support Consultant (ITIL / ITSM)

We are seeking a motivated and customer-focused Junior IPC Support Consultant to join our IT support team. The successful candidate will provide first-level technical support, incident management, and service request fulfillment while ensuring compliance with ITIL best practices. This role is ideal for candidates looking to build their career in IT support and service management.

• Provide Level 1 technical support for users by troubleshooting hardware, software, and application issues.
• Log, categorize, prioritize, and track incidents and service requests using an ITSM ticketing system.
• Perform incident management, service request fulfillment, and escalation according to SLA requirements.
• Monitor support queues and ensure timely resolution or escalation of issues.
• Work closely with Level 2/Level 3 support teams to resolve complex technical problems.
• Support user account administ...