Junior Customer Retention Manager (Native English Speaker) (Madrid)

The Role in a Snapshot

Are you passionate about turning challenges into opportunities and making a direct impact on business success? Do you thrive in a fast-paced, problem-solving environment where you can help customers find the best solution for their needs? As a Junior Customer Retention Manager , you will play a key role in reducing churn and driving revenue , ensuring that customers stay engaged and satisfied with our services. If you love negotiation, relationship-building, and strategic problem-solving , this is the role for you!

Location

Madrid (hybrid)

Your role in our mission

• Optimize customer retention - Ensure that existing customers with the highest churn risk stay engaged and excited about GoStudent.
• Consulting & support - Provide guidance to parents and students, address their needs, and ensure they get the most out of our learning solutions.
• Handling objections & driving referral...