Junior Collection Agents -1

Description

Apt Resources is looking for motivated and detail-oriented Junior Collection Agents to join our clients dynamic team. In this role you will be responsible for assisting in the collection of outstanding debts and managing customer accounts. You will work closely with clients to ensure timely payments and resolve any discrepancies while maintaining a high standard of customer service.

Responsibilities

• Assist in the collection of overdue payments through phone calls emails and correspondence
• Review customer accounts and reconcile discrepancies
• Provide excellent customer service while handling inquiries and addressing concerns related to payments
• Maintain accurate records of communications with clients in the database
• Work closely with the collections team to achieve departmental goals
• Follow up with clients on payment agreements and promises made
• Prepare reports on account statuses and co...