Journey / Channel Operations Lead

Job Description
Owns end-to-end delivery of customer journeys across channels (email, SMS, push, app, third-party), ensuring execution aligns with business priorities, platform capabilities, and governance standards in Adobe AJO.

Key Responsibilities:
1. Own cross-channel journey operations strategy and execution outcomes
2. Lead prioritization, roadmap sequencing, and capacity planning
3. Manage vendors as execution partners (not decision owners)
4. Act as primary escalation authority for delivery, quality, and risk
5. Ensure adherence to new operating model, governance, and intake standards

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including...