Job Posting Title Lead Logistics Customer Experience & Operations Senior Specialist

• Acts as a Subject Matter Expert for Lead Logistics operations across 3PL, 4PL and DCM processes driving customer experience.
• The role exists to strengthen process stability, drive KPI governance, support complex issue resolution and enable continuous improvement through standardization, automation and data-driven insights.
• The position requires strong Lead Logistics domain understanding, advanced stakeholder communication, customer handling capability and the ability to guide junior team members.

Key responsibilities

Own end-to-end Lead Logistics operations post-booking, including shipment execution, documentation, visibility, and reporting across 3PL, 4PL, and DCM workflows.

Manage complex operational scenarios, exceptions, and customer escalations while ensuring data accuracy and a seamless customer experience.

Act as SME for shipment visibility, milestone tracking, vendor coordination, and customer-specific requirements.

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