Job-25915] Support Analyst (Medellín)

The IT Analyst at CI&T is responsible for efficient operation and maintenance of IT infrastructure, ensuring support for the company's technological needs and business operations. The main goals include optimizing IT resources, resolving technical issues, and providing internal support.

Main Responsibilities

• Ensure effective and secure working conditions for employees.
• Manage IT support tickets and provide first/second line support.
• Track IT assets, ensuring proper distribution and management.
• Assist IT Managers with various tasks, including meeting room setups and maintaining supplier relationships.
• Perform routine maintenance tasks like software updates and backups.
• Troubleshoot hardware, software, and network issues.
• Manage inventory and asset tracking for IT resources.
• Coordinate with external vendors for IT infrastructure maintenance.
• Implement security protocols to protect IT assets...