Japanese speaking Customer Support Officer (m,f) remote Japan or SEA

Work model: Remote

Employment type: B2B, Services Agreement or Freelance contract

 DUTIES AND RESPONSIBILITIES:

• Assist clients with opening and maintaining trading accounts

• Respond to customer enquiries via email, phone and internal support channels

• Handle welcome calls and client follow-ups to ensure high customer satisfaction

• Provide information about the company's trading platforms and services

• Resolve back-office and account-related enquiries

• Support clients with technical issues, including MetaTrader platform troubleshooting

• Handle customer complaints professionally and ensure timely resolution

• Liaise with internal departments to resolve customer issues efficiently

• Escalate complex cases to the relevant teams when required

• Support marketing activities, including campaign tra...