IWPB Client Services Associate

Why join us? You will be supporting IWPB Client Services in completing Know Your Customer (KYC) reviews, working directly with internal (e.g. RMs) and external (i.e. customers) stakeholders to complete cases within required timelines. As part of our global transition to a Single Actor Model (SAM) within Client Services, you will be managing end-to-end completion of the KYC Journey, working within CDD tooling to update customer KYC details, perform outreach and complete monthly case volumes. Your role will entail reviewing the KYC profiles of our profiles, confirming if the data we have is sufficiently updated to enable the bank to manage its risk and, where we need more information, contacting customers (conversational banking) through a variety of channels (e.g. email, voice, digital outreach) to refresh their internal profiles. As part of the process, you will also work closely with internal stakeholders as well as you review and refresh data/documentation held within HSBC in KYC pro...