IVR Developer(Contact Center) (Mississauga)

IVR Developer

Toronto, ON - 2 days a week Onsite

12 Months contract

4+ years of experience in DTMF IVR application development in CVP (Contact Center).

Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.

Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop),Cyara