ITSM Tools Analyst

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS140, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Support Flexera and ServiceNow SAM Pro operations, including maintaining asset records, validating software inventory, and managing discovery and reconciliation processes.
- Maintain and continuously update the Configuration Management Database (CMDB) to ensure accurate representation of software, hardware, and system relationships as inventory states change.
- Coordinate with platform stakeholders to validate asset data, approve updates, and support workflow development within ServiceNow ITSM/ITOM modules.
- Assist with auto-discovery, inventory correlation, and configuration tracking in accordance with agency configuration and change management processes.
- Support IT service reliability, scalability, and security objectives by ensuring asset data integrity and alignment with operatio...