Vacancy Description
🌟 We're Hiring: ITSM Specialist! 🌟
We are looking for an experienced ITSM Specialist to join our dynamic team in Muntinlupa, Philippines. The ideal candidate will have a strong background in IT Service Management and a proven track record in enhancing service delivery and operational efficiency.
📍 Location: Muntinlupa, Philippines
⏰ Work Mode: Hybrid
💼 Role: ITSM Specialist
What You'll Do:
🎯 Lead the governance, implementation, and continuous improvement of Incident, Problem, Change, Request, Knowledge, and Configuration Management processes.
📊 Own and maintain ITSM policies, standards, procedures, workflows, and operating models.
🤝 Drive adherence to SLA, OLA, KPI, and service performance targets.
🔧 Prepare execut...
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