ITSM Configuration Analyst

Job Summary

The ITSM Configuration Analyst position is part of the IT & Business Partner Direction and more precisely within the IT Strategy, Governance and Finance Department.

Under the supervision of the IT Enterprise architecture manager, who is acting as Service configuration manager & Process owner overseeing the long term Configuration Plan, the ITSM Configuration Analyst is mostly responsible for the daily execution of Configuration Management processes.

This includes registering new Configuration Items (CIs), maintaining data integrity within the CMDB, running automated discovery tools, conducting CIs audits and investigating discrepancies in coordination with...