ITSM Analyst

Role : ServiceNow - ITSM Analyst (Contract)

Experience: 3 +Years

Location: Chennai, Bangalore, Pune, Hyderabad

Roles and Responsibilities:

• Strong knowledge of ITIL and ITSM processes (Incident, Problem, Change, Request, Knowledge).
• Hands-on experience with ServiceNow (preferred) or tools like BMC Remedy, Ivanti, Cherwell.
• Experience in ITSM modules (CMDB, Discovery, Service Catalog, Reporting).
• ITIL Foundation certified (or higher).
• Exposure to CMDB and service mapping concepts.
• Experience in regulated environments (SOX, SOC, HIPAA if applicable).
• Experience in CAB setup/improvement and Problem Management rhythms.
• Strong documentation and stakeholder communication skills.