ITS SSO Lead

Role Summary

As a System and Storage Lead of the Run team, he/she will:

• Design, plan, and execute high-risk and complex Change technical tasks in the ITSM queues
• Lead planning, preparation, and execution of large-scale server OS patching and reboot activities across Windows and Unix/Linux platforms
• Coordinate and manage relationships with internal clients/partners and external vendors for complex hardware break/fix cases, software cases, etc.
• Lead and resolve complex technical tasks in ITSM queues for escalated BAU/Project Requests and Incidents
• Perform advanced analysis and resolution of critical alerts from the monitoring management system
• Architect and provision complex server/cluster builds with advanced hardening according to security standards
• Lead troubleshooting efforts and provide expert-level resolution for Hardware, Operating System, Hypervisor, and High-Availability services in the...