ITIL Process Owner: Customer Support & ServiceNow Excellence

Link-Worldwide in Tijuana is seeking an ITIL Business Process Owner to manage key processes within the Global Customer Services organization. This role is critical in ensuring world-class customer service aligned with ITIL guidelines.

The successful candidate will oversee the execution of processes, drive continuous improvements, and participate in training across global teams. The ideal candidate will have extensive experience in project management and ITIL, and is passionate about enhancing customer experiences.