ITIL Major Incident Manager

Job description: ITIL Major Incident Manager (ITIL 3 / ITIL 4) JD- Major Incident Manager Job Description Role Summary The Major Incident Manager (MIM) is responsible for the end-to-end management of highseverity / businesscritical IT incidents to ensure rapid service restoration with minimal business impact. The role leads incident bridges, coordinates crossfunctional teams, manages stakeholder communications, and drives postincident reviews aligned with ITIL Major Incident Management best practices. Key Responsibilities Major Incident Handling Own and manage Severity 1 / Major Incidents from detection through closure. Initiate and lead major incident bridges, ensuring clear command and control. Drive rapid service restoration while maintaining SLA and operational discipline. Incident Coordination & Command Coordinate multiple resolver groups (network, infrastructure, applications, vendors). Ensure clear task ownership, timelines, and escalation paths during incidents. Act as the sin...