Itil Business Process Owner (Tijuana)

What You'll Do

The ITIL Business Process Owner is a critical role within the Global Customer Services (GCS) organization. You will define and manage key processes by which we proactively and reactively respond to and resolve customer service cases across our Integral Customer Services, Cloud Operations, and Managed Services delivery organizations.

You will ensure that we implement a fantastic user experience in the support portal as a front end to world‑class procedures aligned to the guidelines of ITIL. You will provide oversight and consultation to the delivery organizations to ensure we are executing against the processes as defined and always looking for continuous improvement opportunities to make the processes better and more efficient for our customers and staff. This role will work with the GCS learning resources to provide training on the core processes across the global organization.

You will have the opportunity to be the Business Process Owner f...