IT Trainee – Information Technology Department

SECTION 1 – IT Operations & User Support (70%)

• Support the installation and upgrading of operating systems (Windows) on hotel devices following departmental standards and procedures.
• Assist in ensuring that software applications function correctly and efficiently across hotel devices.
• Support the configuration and verification of network connectivity for computers and other devices.
• Assist colleagues with Office applications, peripherals, printing, and network-related issues.
• Support the management and control of IT consumables, including toners, peripherals, and replacement equipment.
• Perform software and application upgrades under supervision.
• Follow up on IT support tickets through the KACE ticketing system and assist in tracking resolutions.
• Review daily operational IT reports and raise issues to the IT team when necessary.
• Monitor backup processes and report incidents requiring corrective a...