IT Technician I

Description

The Help Desk Technician I position provides internal systems support for the entire organization. The Technician will support internal customers at multiple sites, assisting them with hardware and software problems via phone, email or using remote desktop capabilities.

Primary Responsibilities include but are not limited to:

Core Responsibilities:

• Consistently takes ownership of and promptly responds to incidents and service requests reported to the Helpdesk.

• Responds to inquiries from users and helps them resolve hardware or software problems.

• Responsible for issue logging, tracking, analysis, reporting and management.

• Maintains accurate records and provides reporting on incidents owned, regarding progress of repairs, down time, and any other pertinent updates.

• Accurately documents policies & procedures, end-user documentation, installation instructions, network and system design...