IT Technician I

Responsibilities

• Resolve workstation operating system, printer, and standard business application issues
• Support line-of-business applications such as SAGE ERP and QuickBooks
• Perform basic networking troubleshooting for desktop connectivity
• Handle incoming client calls and participate in an on-call rotation for after-hours support

Requirements

• Experience with Windows and Mac OS troubleshooting
• Prior experience in Helpdesk support or a similar role
• Proficiency in Office 365, Active Directory, and endpoint cybersecurityHome office setup with minimum 8GB RAM and specific CPU/OS requirements
• Stable internet connection (5 Mbps up/down) and noise-canceling headset
• Ability to work 8:00 AM to 5:00 PM PST, Monday to Friday

Preferred Qualifications

• Experience with Managed Service Providers (MSPs)
• CompTIA A+, Network+, or Security+ c...