IT Technician (Getafe)

Ref. num.: 2024-RM_IT-ADM-191. The institute is searching for an IT technician to provide support to the Institute's IT systems to ensure the optimal functioning of the Institute's resources.

Responsibilities

• Resolve connectivity issues (Wi‑Fi, Ethernet) and troubleshoot hardware problems (printers, peripherals).
• Install and configure software, manage user accounts, reset passwords, and unlock accounts.
• Monitor system performance and resolve advanced issues (CPU, memory, disk usage).
• Analyze logs and run diagnostics for troubleshooting.
• Manage user permissions, groups, and policies (Active Directory, Linux ACLs).
• Automate tasks with scripts (bash, PowerShell, AppleScript).
• Troubleshoot network issues (DNS, DHCP, VPN) across platforms.
• Document and track tickets in the helpdesk system, ensuring timely follow‑ups.
• Manage inventory tracking and oversee hardware recycling processes.