IT Technical Advisor at Intact

Elevate customer support as an IT Technical Advisor Specialist with Intact. This hybrid role focuses on enhancing contact center systems and ensuring optimal technical support for users.
In this essential position, you will manage contact center solutions at Intact, ensuring all applications operate smoothly for agents. You will be responsible for system configuration, incident management, and conducting user training. Your expertise will contribute to the continuous improvement of service delivery and operational efficiency.
Key Responsibilities:
• Administer contact center systems and applications
• Provide ongoing technical support to users
• Generate data reports for performance analysis
• Plan and conduct user training sessions
• Ensure compliance with access and security protocols
Requirements:
• Degree in Computer Science or Telecommunications
• Minimum 3 years managing CCaaS and telephony systems
• Experience with CRM and API integrations
• K...