IT Systems Technician (Senior)

Duties & Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues.
• Manage the full endpoint lifecycle, including device deployment, maintenance, upgrades, and offboarding.
• Support Windows 10/11 environments and Microsoft 365 applications and services.
• Administer and support Active Directory, Azure Active Directory, Group Policy, DNS, and DHCP.
• Support Exchange Online, Teams, SharePoint, and OneDrive environments.
• Assist with endpoint management platforms and device policy administration.
• Diagnose and resolve VPN, Wi-Fi, LAN, and WAN connectivity issues.
• Perform workstation builds, rebuilds, and hardware refresh projects.
• Implement and maintain endpoint security controls, patching, and access management processes.
• Provide technic...