IT Systems Engineer

This role is focused on strengthening how Mayo Clinic stays ahead of the rapid pace of Microsoft 365 changes across Teams, Outlook, Office, SharePoint, OneDrive, and Copilot. You'll serve as a single point of accountability for proactive change readiness—monitoring Microsoft Message Center signals, assessing impact before updates reach end users, and developing clear, timely staff guidance that reduces confusion and builds confidence in our collaboration tools. Your work will directly lower reactive support volume, minimize change-driven escalations, and help ensure our staff can trust and rely on the platforms that support patient care and daily operations.

In this role, you'll provide hands-on Level 3 support for Microsoft 365 and Adobe products—including administrative management, add-in governance, and complex incident resolution—while leading structured change readiness activities such as impact assessments, staff communications, and the maintenance of a what changed / wh...