IT Support / TechOps Level 2 Technician

We are currently looking for an experienced TechOps Level 2 Technician to join an international EMEA support team for a global organization based in Staines, London, UK .

This is an onsite position with an ASAP start , initially for 6 months , with a strong possibility of quarterly extensions .

Responsibilities

• Providing onsite and remote IT support for hardware, software, printers, and end-user devices
• Managing and documenting incidents, requests, and solutions in ServiceNow
• Creating and maintaining internal/external knowledge base articles (Confluence / ServiceNow)
• Ensuring SLA compliance and high-quality user support
• Supporting IT inventory management (hardware/software lifecycle)
• Planning and executing hardware refresh cycles
• Managing vendor relationships and warranty processes

Technology Environment

• Apple devi...