IT Support Technician

Job Purpose

The IT Support Technician will play a key role in providing front line support for our internal customers and is responsible for the analysis and planning for the installation and troubleshooting of computer hardware and software within a LAN environment. This position functions as a point of technical services contact for IT and is accountable for technical service request resolution, providing Level I and Level II support for end users equipment and software, file servers, networking, peripherals, and VOIP phones for both local and remote sites. Responsibilities include remote and desktop support, end user training, mobile device support and troubleshooting, monitoring, resolving and reporting/escalating of off hours issues. Additionally, the IT Support Technician participates as a technical resource needed in both large and small projects. Leads in educating and ensuring compliance for end users as it relates security in accordance with HIPAA and HITECH s...