IT Support Technician– (Madrid)

Job Overview

We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.).
• Support Windows OS (Windows 10/11) and Microsoft Office 365 issues.
• Manage user accounts (password resets, access management, group policies).
• Basic troubleshooting for:
  • Printers and peripherals
  • Email (Outlook)
  • VPN access
  • Network connectivity
• Install, configure, and upgrade desktop/laptop systems. <...