IT Support Specialist - Onsite

Role Summary

As the Onsite Technical Support Specialist, you will serve as the front line of technical support, responsible for resolving technical issues promptly and efficiently, or ensuring they are directed to the appropriate resources. This role is expected to bring awareness around recurring issues to their direct supervisor. Exceptional customer service and communication are critical. The successful candidate will be based in the metro Toronto area, working full-time onsite for one of our clients in the real estate industry. Office locations you will be attending are in downtown Toronto and Brampton.

General Duties and Responsibilities

• Monitor the ticket board, and promptly address incoming calls and tickets.
• Maintain ticket hygiene by managing and completing tickets from initiation to resolution.
• Troubleshoot and resolve technical issues according to established procedures and guidelines.
• Utilize knowledge ba...