Vacancy Description
Black Pearl is hiring a Junior IT Support Specialist to provide technical support and ensure smooth IT operations across the company. This role suits proactive individuals with strong troubleshooting skills and a passion for IT service excellence.
Key Responsibilities
Technical Support
Provide first-level support for hardware software and networking issues.
Diagnose and resolve user problems via phone email remote tools or on-site.
Log and track IT support tickets to ensure timely resolution.
Hardware & Software Management
Install configure and maintain laptops desktops printers and peripherals.
Manage software installations updates and patches.
Ensure all devices meet security and performance standards.
Network & System Support
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