Vacancy Description
Begin your journey as an IT Support Specialist II at Samsung Electronics Canada, where you'll be pivotal in providing top-notch technical support and customer service. Tackle tier1 and tier2 requests while enhancing user experiences every day.
In this vital role, you will engage directly with employees, troubleshooting various software and hardware challenges. You will also manage technical requests through a ticketing system, offer training to your peers, and oversee vendor and asset management processes, ensuring continued operational success.
Key Responsibilities:
• Facilitate high-level customer support for IT issues
• Assign tasks through ticketing and escalate as necessary
• Provide valuable training to team members
• Maintain and manage vendor relationships
• Collaborate with HR for employee status updates
Requirements:
• Education: College diploma; IT certifications appreciated
• Experience: Over 5...
In this vital role, you will engage directly with employees, troubleshooting various software and hardware challenges. You will also manage technical requests through a ticketing system, offer training to your peers, and oversee vendor and asset management processes, ensuring continued operational success.
Key Responsibilities:
• Facilitate high-level customer support for IT issues
• Assign tasks through ticketing and escalate as necessary
• Provide valuable training to team members
• Maintain and manage vendor relationships
• Collaborate with HR for employee status updates
Requirements:
• Education: College diploma; IT certifications appreciated
• Experience: Over 5...
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