IT Support specialist- Dispatch/Freelance

Project: Retail Next Camera Troubleshooting and Restoration

Objective:

To diagnose, troubleshoot, and restore proper functionality of Retail Next camera systems used for customer traffic analytics, loss prevention, and store monitoring.

Scope of Services

A. Site Assessment

• Verify camera inventory, locations, and mounting conditions.
• Assess network connectivity and power availability.
• Review system architecture, including switches, NVRs, and Retail Next platform integration.
• Identify cameras that are offline, disconnected, or malfunctioning.
• Verify camera power status (PoE, power adapters, etc.).
• Check network communication between cameras and Retail Next servers.
• Validate camera IP configurations and connectivity.
• Test camera video streams and image quality.
• Identify lens obstruction, focus issues, or physical damage.

C. Software & Platfo...