IT Support Service Agent

Overview

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Support Service Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

Role Purpose

The Support Services Agent is responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments. The role involves responding to incidents, service requests, and general IT queries, with a focus on high-quality, customer-centric service delivery. Support Services Agents are also part of an on-call rotation, providing after-hours support in line with business requirements. The frequency of on-call duties may change based on operat...